Have You Been Spammed?|
The NewsFlash does not condone nor support spam
(Unsolicited Commercial Email) because we realize it
wastes everyones time and resources. Further, as the
practice of spam grows, the value of email as a
communications medium will be diminished. So, we do not
allow our customers to send email to people who have not
requested it and to people with whom they do not already
have an existing relationship. For any customer to do so
is a violation of our license agreement and can result
in account termination.
Why were you sent
email you do not want?
a few possibilities:
- You signed up for one of our customers'
newsletters or services and forgot.
- You have an existing relationship with our
customer (perhaps you purchased something from them
or used their services).
- Someone signed you up to a newsletter without your
What can you do?
Follow the link at the bottom of the message you
received. While many professional spammers use this
mechanism to guarantee that the email address they have
for you actually works, we do not spam nor do we allow
our customers to do so (see below) so if you click on
the "remove" link at the end of the message, you will be
automatically removed from our customers' subscriber
list. To report abusive email activity, send an email to abuse@TheNewsFlash.info.
How do you protect
the online community from spam originating from your
We do not allow our customers to send newsletters
to people who have not requested them.
Our standard license agreement states, in part: "…it
is inappropriate (and possibly illegal) to use
unsolicited email or spam to publicize your newsletter."
We require that our customers use
specific tools to make sure no one is signed up to a
newsletter against their wishes.
links are always added to the bottom of every outgoing
We are specifically focused on opt-in
communication - not broad based email marketing.
eNewsletters, by their very nature are regular
opt-in communications between a company and its
customers or an organization and its members. We
require that our customers only send email to
individuals who have provided their email address
for the purpose of receiving offers and information
in the future. In addition, we encourage customers
to personalize their communication with information
that indicates they have an existing relationship
with their customers.
We take every spam report seriously.
Each incident of reported spam is considered in the
context of the customer's entire behavior using our
What happens when one
of our customers is accused of spamming?
- When we receive a complaint of spam, we
immediately review our customer's account and check
to see if that customer has received an inordinate
number of such complaints.
- If, after reviewing complaints, we find the
customer's mailing list questionable, we will
restrict access to our services until the customer
has faxed to us an affidavit stating that they are
in compliance with our email policies and are not
sending spam. An authorized representative of the
customer's company must sign this before their use
of our service is reinstated.
- Finally, if a customer violates this agreement or
refuses to sign it, we will refuse to do business
Why don't you just cut
off any customer who gets a spam complaint?
To do so would be unfair to our
customer and compromise legitimate email
communications. There are a number of
possible scenarios where a customer might be accused
of spamming. The complaint could come from a
disgruntled employee, dissatisfied customer or
competitor wishing to interfere with the customer's
business or from someone who forgot they signed up
for a newsletter or another opt-in mail-list.
So we have to judge each case on its
merits. We wouldn't be serving our
customers to refuse business from anyone based on a
single report of inappropriate behavior.
Have we ever refused
business from a company shown to be spamming?
YES. We have experienced violations of our license
agreement in the past and we have said "No thank you" to
continued business. And, we will continue to do so. Our
reputation and the reputation of our good customers is
very important to us.