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Frequently Asked
Questions
Privacy and Security
| Accounts and Billing
| Email Distribution
|
Publishing |
General
Questions
Privacy and Security
Are the newsletters
private? If I publish my newsletter who can see it?
Yes, your newsletters are private. Your newsletter account is
secured by a username and password. No one else can see your
newsletter unless you tell them about it. By sending someone an
email, or by providing a Web address, individuals can obtain
access. Password protection to limit the readers of your
newsletter is also available as well as additional security
checks.
Can I password protect
my newsletter?
Yes, password protection is
available. You maintain the list of subscribers who can access
your newsletter and you can assign each a unique username and
password.
How safe is your system
and how safe is my data?
We host our servers with a
top-tier hosting provider with a state-of-the-art network
operation center. This provider takes care of our backend
systems with full security, redundancy, backup, and high-speed
network connections.
Accounts and Billing
How many newsletters
can I create in my account?
Each NewsFlash account
is designed to hold one type of publication (or newsletter).
Each time you publish and send your newsletter, you publish an
Issue. You can have as many Issues as you can fit within the
space limits of your account and one newsletter per account. For
example, a company might have two newsletters: the Employee
Bulletin and the Sales Update. The Employee Bulletin is
published once a week in Account 1 and the Sales Update is
published once a quarter in Account 2. Note: It is possible for
multiple accounts to share the same subscriber list (ask sales@TheNewsFlash.info for more
information about this).
I create a newsletter
once per quarter, but your pricing is done on a monthly basis.
How does this work?
Our monthly pricing is not
specifically tied to the frequency of your newsletter
publication. It is based on the ongoing services that we
provide. Our services include the hosting of your personalized
templates that allow you to easily publish regularly, the
availability of your newsletter online on an ongoing basis, the
automated maintenance of your subscriber list and archives, and
live reporting and interactivity. You can publish as frequently
or infrequently as you like, and we provide the continuum
between each publication. Your readers can bookmark a page in
your newsletter to refer back to it and they can pass it along
to their friends. New readers can subscribe at any time.
What does 10 Megabytes
of disk space mean? How many newsletters can I create with this
amount of space?
10 megabytes of disk space can hold
hundreds of newsletter pages. Your space usage is more dependant
on the number of pictures you have (their size) and the number
of subscribers.
Email Distribution
How large can my email
list be?
There is no limit. You are charged based on
the number of emails delivered each month. NewsFlash uses a
custom built, high speed email delivery engine that can compose
and distribute millions of unique email messages daily over our
high bandwidth Internet backbone.
I have a large email
list, but I only want to send newsletters to portions of this
list. Can I do this?
Yes, you can segment the list
into sub-lists. You can then send your newsletter to readers on
a particular sub-list.
I
already have a list of email addresses. How can I use them?
You can easily upload an email address list into your
account. You need to have your address list arranged so that
there is one address per line. NewsFlash will then read your
list and add only the valid, unique addresses to your account.
Duplicate and incorrectly formatted addresses will be
automatically discarded.
My company uses a list
service. Why is your service better?
A list server
is a standard technology that only handles email delivery. It
doesn't handle all of the other steps in creating a newsletter,
providing interactivity, and measuring the results. NewsFlash
specializes in mitigating all hassles of newsletter publishing.
Who owns the subscriber
list? Is it secure?
You own the subscriber list.
Nobody else has access to your list. The list is secure within
your NewsFlash account and is housed in our highly secure
network operation center. See our privacy policy for details.
When a newsletter is
sent, can people see who else is receiving it?
No, recipients cannot see who else is receiving the
newsletter. Each email is individually addressed and sent to
each recipient. This makes the newsletter appear as though it is
one-to-one communication from you to them.
How do you handle
subscribers who are using AOL?
Our service is
especially savvy about dealing with AOL users. Emails sent to
AOL accounts are automatically detected and converted to an AOL
compatible format.
Publishing
How do "archives" work?
NewsFlash will store past issues of your newsletter and allow
people to access them online. In this way, your readers can
bookmark pages in your newsletter and refer back to them later.
In addition, you can link to the archive from your Web site.
Why do I need to post
my newsletter to the Web if I am sending it as an email?
NewsFlash is pioneering the concept of interactive
newsletters. The idea is to encourage email readers to click to
the Web based equivalent of your newsletter where they can find
more interactive elements. In addition this allows you to obtain
detailed reports about which articles are most popular and to
discover which readers are most active. The Web version is also
more dynamic and can be easily linked to your Web site.
Can I change the layout
of my newsletter?
Yes, you can change the
appearance and positioning of elements. Through the layout
editor you can add and remove elements.
Will search engines
index pages of my newsletter for me?
Search engines
can index the pages of your newsletter, however, this will not
happen automatically. You must submit your newsletter to the
search engines. There are multiple services to be found online
that can help you.
General Questions
Do you sell software
that I can install on my own machine?
No, we do not
sell software. We provide the services of an Application Service
Provider (ASP). This means that you access our service online
through any standard Web browser and Internet provider. You do
not need to install software and/or software updates. You always
have access to the latest and greatest version of our software
and you use our dependable high bandwidth connections to send
email and display interactive newsletter pages.
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